Frequently Asked Questions

Once your company is called, how long will it take you to respond?

We do everything we can to have our technicians at your home as quickly as possible. (Usually 4 hours from time of call..) Due to unforeseen circumstances like weather, traffic and extremely high call volume; your technician may be delayed. You will be frequently updated during those conditions.

What form of payments do you accept?

In order to keep costs as low as possible, we require payment at the time of service. We accept Visa, Master Card, and American Express. We also accept personal checks. *

* no interest, no payment for six (6) months on all new installations

Do you warranty your work?

Yes. On a repair we warranty replacement parts and workmanship for ninety (90) days. On installation of new equipment, we provide the manufacturers warranty (normally one (1) year or more) plus a one (1) year workmanship warranty.

Do you have a service plan available?

Yes. We offer three (3) different Energy Savings Plans. Please see our link for service plans on the home page for details.

Are you fully insured?

Yes. We are fully insured for the remote possibility of an accident. Our technicians are fully trained and licensed to minimize the risk of an accident.

How do you charge for your services?

We have a minimum diagnostic fee. Once the problem is found, our technician will give an “Upfront repair fee” to solve the problem. This fee has no other related costs to it. You decide then to accept or decline the repair. It is as simple as that.